Refund Policy

99% of problems can be solved by contacting us. We request that you reach out to us using our Contact Us page. Our Customer Service Department will get back to you within 1-12 hours (usually less than 12 hours) with a review of your concern and a solution.

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Service malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund.


The company shall in no way be liable for any accounts, features, photos, videos, and/or tracks and that are removed due to our services being implemented or your interaction with EazyViral. It is nearly impossible to determine why social media account providers suspend or delete accounts or content. All purchases of Services are made at your own risk. Due to this, we cannot refund after services have been completed if this has occurred to an account/content.

For YouTube Monetized Channel, after customers receive the channel, we spend 3 days for the customer to check the channel and change the password and other information on the channel. After that time, we will not be responsible for anything that happens to your YouTube channel, including channel being demonetization, disabled, or anything else.

All Sales are Final. No refunds after accounts are delivered.

When you buy the channels and accounts, you agreed with our terms and conditions.

Retention Guarantee

The Company offers a Limited Retention Guarantee / Warranty with some of their services. If a customer uses one of EazyViral’s Services and then loses followers, likes, views and/or plays acquired by EazyViral (beyond the Extras), EazyViral may be able to re-deliver followers, likes, views and/or plays at no cost at the Company’s discretion. Each service offers a different duration for EazyViral’s Retention Guarantee, and is indicated below:

EazyViral ServiceRetention Guarantee Duration
YouTube Watch HoursLife Time Guarantee
YouTube SubscribersLife Time Guarantee
YouTube LikesLife Time Guarantee
YouTube DislikesLife Time Guarantee
YouTube CommentsLife Time Guarantee
YouTube ViewsLife Time Guarantee
Instagram Followers60 Days Guarantee
Instagram LikesLife Time Guarantee
Instagram ViewsLife Time Guarantee
Instagram CommentsLife Time Guarantee
Facebook Followers60 Days Guarantee
Facebook LikesLife Time Guarantee
Facebook Video ViewsLife Time Guarantee
TikTok Followers - FansLife Time Guarantee
TikTok Video LikesLife Time Guarantee
TikTok ViewsLife Time Guarantee
TikTok SharesLife Time Guarantee

EazyViral’s Retention Guarantee is VOID if:

(1) The customer ordered from a different company, person, or service at any time.
(2) The customer’s account had experienced a reduction in Followers/Likes/Views/Plays before ordering from EazyViral or those acquired via different means.
(3) The customer makes their Account/Page/Video/Photo/Track private, restricted or otherwise inaccessible (e.g. changing the customer’s username) during and/or after a campaign.
(4) If a customer blocks/deletes/bans the followers/likes/plays/views that they received from EazyViral.

The Company shall make a final and non-appealable determination regarding any Retention Guarantee requests.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the LiveChat, contact form or send an email to

This document was last updated on September 21, 2020