Refund Policy

99% of problems can be solved by contacting us. We request that you reach out to us using our Contact Us page. Our Customer Service Department will get back to you within 1-12 hours (usually less than 12 hours) with a review of your concern and a solution.

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

You will be able to get your refund by the following reasons:

  • Service malfunctions or doesn’t work as described
  • If you are not satisfied with the service for any reason you can ask for a refund

If the conditions listed above are not met, we reserve the right not to issue a refund.


For YouTube monetized channel, after customers receive the channel, we spend 3 days for the customer to check the channel and change the password and other information on the channel. After that time, we will not be responsible for anything that happens to your YouTube channel, including channel being demonetization, disabled, or anything else. Rest assured, because according to sales data for thousands of customers, our accounts are almost never in trouble.

All Sales are Final. No refunds after accounts are delivered.

We support you for life on how to use your account, how to change your Adsense account, and any problems you may encounter when using the account.

Retention Guarantee

The Company offers a Limited Retention Guarantee / Warranty with some of their services. If a customer uses one of EazyViral’s Services and then loses followers, likes, views and/or plays acquired by EazyViral (beyond the Extras), EazyViral may be able to re-deliver followers, likes, views and/or plays at no cost at the Company’s discretion. Each service offers a different duration for EazyViral’s Retention Guarantee, and is indicated below:

EazyViral Service Retention Guarantee Duration
YouTube Watch Hours Life Time Guarantee
YouTube Subscribers Life Time Guarantee
YouTube Likes Life Time Guarantee
YouTube Dislikes Life Time Guarantee
YouTube Comments Life Time Guarantee
YouTube Views Life Time Guarantee
Instagram Followers 60 Days Guarantee
Instagram Likes Life Time Guarantee
Instagram Views Life Time Guarantee
Instagram Comments Life Time Guarantee
Facebook Followers 60 Days Guarantee
Facebook Likes Life Time Guarantee
Facebook Video Views Life Time Guarantee
TikTok Followers - Fans Life Time Guarantee
TikTok Video Likes Life Time Guarantee
TikTok Views Life Time Guarantee
TikTok Shares Life Time Guarantee

EazyViral’s Retention Guarantee is VOID if:

(1) The customer ordered from a different company, person, or service at any time.
(2) The customer’s account had experienced a reduction in Followers/Likes/Views/Plays before ordering from EazyViral or those acquired via different means.
(3) The customer makes their Account/Page/Video/Photo/Track private, restricted or otherwise inaccessible (e.g. changing the customer’s username) during and/or after a campaign.
(4) If a customer blocks/deletes/bans the followers/likes/plays/views that they received from EazyViral.

The Company shall make a final and non-appealable determination regarding any Retention Guarantee requests.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the LiveChat, contact form or send an email to [email protected]

From my heart, Thank You for being EazyViral customer! Thank you!

Kieu Nhat

CEO EazyViral

This document was last updated on August 24, 2022