Refund Policy

Our refund policy has been devised to define the situations under which EazyViral will provide a refund, the procedure for claiming a refund and the responsibility of EazyViral in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our website's content, notifying the clients about our website updates, or looking into the problem with their requests. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

FILING A COMPLAINT

  • At EazyViral, we take every project with the final product insight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

ELIGIBILITY FOR REFUND

At EazyViral, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service are very clearly listed :

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 30 days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed and uploaded on the server.

PROCESSING OF REFUNDS

The partial refunds will be processed and mailed within 90 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project i.e.; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project i.e.; refund by check or refund by credit card.

CONTACTING US FOR A REFUND

If you have queries or suggestions regarding our refund policies kindly email us at [email protected]