Refund Policy

🎯 Trustpilot Reviews – Refund & Warranty Policy

Applies to: All purchases of Trustpilot Reviews services provided by EazyViral

✅ 1. Review Replacement Policy (Warranty)

⏱️ Warranty Period

Each review is covered by a 90-day warranty, starting from the date it is first posted. If a review is removed by Trustpilot during this period, EazyViral will refill (replace) it according to the terms below.

📌 What is considered a completed review?

  • A review is deemed “delivered” once it is first posted and logged in the delivery report, regardless of whether it gets removed by Trustpilot later.
  • For example: if a customer orders 10 reviews, and all 10 are posted and documented, the order is considered fully delivered even if some are later removed by Trustpilot.
  • Removed review links will still be stored in the report as proof of service.

➡️ Once full delivery is achieved, any subsequent removals fall under the warranty period, and no refund will be issued except under warranty-specific conditions.

🔄 Removed Review Refill Policy

  1. Unlimited refills within the 90-day warranty
    • Each review removed within the 90-day period can be refilled multiple times, as long as it still qualifies under the warranty window.
  2. Default refill speed
    • The default refill interval is equal to the delivery speed originally selected by the customer. Example: If the customer chose 2 days/review for delivery, the refill rate will also be approximately 1 review every 2 days.
  3. Natural, non-linear refill timing
    • Refill intervals are intentionally randomized to mimic natural behavior and avoid triggering spam or algorithmic flags on Trustpilot.
  4. Queue-based refill system
    • Refills are handled sequentially, based on the order in which reviews were removed.
    • If a large number of reviews are removed, replacements may take longer but will still follow the warranty terms.
  5. Custom refill scheduling
    • Customers who prefer to define a different refill speed may contact [email protected] to request a customized setup.

⚠️ Mass Deletion Events

In cases where Trustpilot conducts algorithm updates, mass removals, or other large-scale purges:

  • EazyViral will continue refilling reviews in a safe and consistent manner, not all at once.
  • Daily refill volume may vary but will remain within natural-looking limits (e.g., 3–5 refills per day depending on system load and risk profile).

🛡️ Extended Refill Commitment

  • Any review removed within the 90-day warranty period will be refilled, even if the refill takes place after the 90th day (due to queue delays).
  • Reviews removed after the 90-day window are no longer eligible for refill.
  • The system does not automatically scan for expired reviews beyond 90 days unless the customer specifically reports them within the warranty period.

✍️ Responsibility for Providing Review Content

  • If the customer chooses to provide their own review content, they are responsible for submitting enough new review texts for replacements.
  • If no content is provided, refill delays caused by lack of content will not be counted against EazyViral under the refill timing rule.

🤝 Authorization for EazyViral to Create Reviews

If the customer chooses not to provide their own review texts, it is understood that:

  • EazyViral is granted full authorization to write and post reviews on the customer’s behalf.
  • Once a review is posted by EazyViral:
    • The company has no obligation to edit, remove, or revise the review unless specifically agreed upon.
    • Requests for edits/removal may incur an additional fee and will be reviewed on a case-by-case basis.

⏳ Refill Time Limit

  • EazyViral must refill a removed review within the customer’s original delivery interval + 7 days.
    • Example: If the original delivery speed is 2 days/review → refill must occur within 9 days (2 + 7).
  • This rule only applies when EazyViral has all necessary content ready for refill.
    • If the customer delays content submission, the timer pauses until the missing content is provided.

💰 2. Refund Policy

🎯 Refund Conditions

  1. Incomplete Delivery of Initial Reviews
    • If, after the estimated delivery period (including buffer time), the customer has not received the full number of initially ordered reviews, a partial refund will be issued for the missing reviews only.
    • Estimated delivery time = Number of reviews × Delivery speed + Buffer time
      • Buffer time = 20% of the total delivery time, with a minimum of 7 days
      • This buffer accounts for delays due to technical issues or force majeure.
      Example: 10 reviews at 2 days/review = 20 days Buffer = 20% of 20 = 4 days → Minimum is 7 → Total = 27 days
  2. Failure to Refill Within Warranty
    • If EazyViral fails to refill a review within the customer’s original delivery interval + 7 days (and the delay is not caused by customer inaction), a partial refund may be issued for that individual review.

🚫 No Refund Will Be Issued If:

  • The order has been fully delivered (based on initial posting and report records), even if reviews were removed later.
  • Review is still within the warranty period and EazyViral is refilling within the agreed timeline.
  • Delays in refilling are caused by the customer not submitting new review content (if customer opted to supply their own).

⚠️ Important: Our Retention Guarantee strictly offers re-delivery only in the case of drops. Once the initial order is successfully delivered, no refund will be provided under any circumstance — even if a drop occurs. Customers may only request a refill within the applicable Retention Guarantee Duration.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the LiveChat, contact form or send an email to [email protected]

This document was last updated on April 11, 2025